Before any reservation, there are quite a few things that we do. Some of these aspects include enquiries, reservation alterations, and questions that often come up.
We communicate with our guests during their stay as well. Some of the reasons why include local suggestions, mid-stay cleans, maintenance, or a range of other functions (depending on the property).
The vast majority of our guests give us five stars or 10/10. We ask our guests what their thoughts were and how we could improve. We even offer discounts to repeat stays.
We aim to reply in under an hour with all our guest messages. Often it is far quicker. We have systems allowing guests to contact us 24 hours a day (if needed..)
We do our best to ensure everything is set up for a stay; however, sometimes, things happen. We communicate with guests regarding general maintenance tasks; sometimes, they just need more linen.
We ensure a lot of information is available to our guests, from online guest manuals to hard-copy house manuals; we even retain manuals for every appliance on hand.
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